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Trusted by 250+ Brands Across 12 Industries
Automate Customer Support with AI Employees
Deliver fast, personalized support across WhatsApp, Messenger, Instagram, and web chat
while automating the workflows behind every conversation.
while automating the workflows behind every conversation.
Benefits
What Heyy Achieves
A compact overview of key benefits in a visually balanced layout.
Scale Effortlessly
Automate up to 80% of routine inquiries—without hiring more agents.
Support 24/7
Be responsive around the clock on all social and web channels.
Stay Personal & On-Brand
Tailor tone, style, and messaging for every conversation.
Core Capabilities
Core Capabilities
Powerful features that drive Heyy’s customer support automation.
Get Started for free
Smart Flow Engine
Use customizable, outcomes-focused rules to handle FAQs, track orders, and escalate when necessary.
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Omni-Channel Experience
One builder → multi-platform deployment (WhatsApp, Messenger, Instagram, web chat, email).
Seamless Integrations
Connect Heyy to CRM, ticketing, e-commerce, and internal tools—or build custom actions via API/webhooks.
Escalation Logic
Automatically route complex queries to humans with full conversation context and sentiment awareness.
Use Cases
How businesses are using Heyy
Every business has its own way of supporting customers. What we’ve seen is that our customers are using Heyy not just to answer questions, but to automate, scale, and even grow revenue through support.
Use Case
How Heyy Solves It
Order Tracking
Automatically retrieves order status and shares updates from Shopify, CRM, or logistics tools.
Return Requests
Triggers return workflows based on chat intent, sends confirmations, and updates internal systems.
Live Agent Handoff
Detects frustration or query complexity and routes with context to human support.
Post-Chat Follow-Up
Automatically sends surveys, feedback requests, or next-step reminders.
Automating routine support tasks
Our customers are using Heyy to offload repetitive work things like tracking orders, resetting passwords, or answering “where is my delivery?” queries.
By automating these, teams save hours every day and give agents the bandwidth to focus on critical, high-value conversations.
By automating these, teams save hours every day and give agents the bandwidth to focus on critical, high-value conversations.
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Resolving tickets with AI-powered routing
Instead of manually triaging requests, Heyy automatically categorizes, prioritizes, and assigns them to the right person. This means faster first responses, shorter resolution times, and no messages getting lost in the shuffle.
Turning support into a sales channel
Some of our customers are using Heyy to do more than resolve issues — they’re using it to upsell and cross-sell.
If a customer asks about a product that’s out of stock, Heyy can recommend alternatives, highlight bundles, or point them toward premium options.
If a customer asks about a product that’s out of stock, Heyy can recommend alternatives, highlight bundles, or point them toward premium options.
Providing 24/7 instant answers
Instead of leaving customers waiting, Heyy is always on. From late-night FAQs to urgent order updates, customers get help in seconds, and businesses build trust without adding more agents.
Unifying every support channel
Web chat, messenger, WhatsApp, Instagram DMs — our customers bring them all into Heyy.
Support agents see one continuous thread, no matter where the conversation started. That creates a smoother, more personal customer experience.
Support agents see one continuous thread, no matter where the conversation started. That creates a smoother, more personal customer experience.
Building loyalty by better experiences
Customers don’t just want quick answers — they want to feel remembered.
With Heyy, businesses give consistent, contextual support that makes people feel valued, turning one-time buyers into long-term loyalists.
With Heyy, businesses give consistent, contextual support that makes people feel valued, turning one-time buyers into long-term loyalists.
Tools
Integrations Matrix
Heyy works smoothly with your CRM, e-commerce, team tools, and more—so automation fits right into your workflow.
CRM
Easily connect your CRM to Heyy and bring all customer data into one place.
Deliver context-aware, personalized responses every time.
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E- Commerce
Integrate your store to automate order tracking, returns, and updates.
Give customers instant answers while reducing agent workload.
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Webhooks & API
Extend Heyy with custom triggers and actions.Build powerful workflows using APIs and webhooks tailored to your needs
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Calendars
Simplify bookings and reminders with calendar integrations.
Let customers schedule or reschedule without friction.
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Teams
Keep your team in sync with connected tools.
Send notifications, share insights, and manage workflows seamlessly.
Testimonials
Discover why businesses love Heyy
Heyy optimizes customer communication for businesses of any size and industry.
We resolved 70% of inquiries instantly across WhatsApp and Messenger—response times dropped from 30 minutes to under 2 minutes.
Angela Moss
We resolved 70% of inquiries instantly across WhatsApp and Messenger—response times dropped from 30 minutes to under 2 minutes.
Angela Moss
We resolved 70% of inquiries instantly across WhatsApp and Messenger—response times dropped from 30 minutes to under 2 minutes.
Angela Moss
+96m
Empower your team with a optimized workflows and operations.
88%
Empower your team with a optimized workflows and operations.
24.5m
Empower your team with a optimized workflows and operations.
3-Step Flow
How Heyy Works
Set up in minutes and start delivering automated, personalized support across every channel.
1
Connect Channels
Link WhatsApp, Messenger, Instagram, and web.
2
Set Up Smart Flows
Build responses, escalation paths, and backend workflows.
3
Go Live & Improve
Automate support, review performance, refine behaviors with data insights
FAQ
Get answers to the most commonly asked questions
Heyy optimizes customer communication for businesses of any size and industry.
What is an AI Employee on Heyy?
An AI Employee is a digital, customizable AI entity you can create on Heyy.io to handle tasks like customer support, sales, onboarding, or internal operations. Think of it as a virtual team member that can chat with customers, answer FAQs, qualify leads, or even integrate with your favorite tools to get work done.
How secure is Heyy?
Heyy.io follows modern security practices to ensure data safety, including encryption and secure storage. You control what data your AI Employee has access to and how it’s used.
Will an AI Employee replace my human team?
No, it’s designed to complement them. Your AI Employee handles repetitive tasks and FAQs, while your human team focuses on complex, creative, and high-value work.
Do I need coding skills to set this up?
Not at all. You can set up your AI Employee with no technical knowledge. Just create your employee, customize settings, set up your workflows and go live. Developers can extend functionality with custom integrations if needed.
What platforms does Heyy integrate with?
Heyy.io connects with WhatsApp, Instagram, Messenger, and your website chat widget. You can also plug it into CRMs, e-commerce systems, ticketing tools, and more using integrations or APIs.
Contact us to discuss any idea or project in your mind?
Unlock the power of Heyy to grow sales and delight customers.
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