We’re in a world where online shoppers expect fast answers about shipping, returns and product availability. Finding the best eCommerce chatbot is the difference between a sale and an abandoned cart.

The significance of these automated assistants goes beyond just answering questions. They boost conversion rates, recover abandoned carts, and handle repetitive customer questions 24/7 so you don't have to.

But finding the best eCommerce chatbot for your online store isn't easy if you're doing this alone. As someone who's spent years testing various chatbots for eCommerce businesses, I've done the heavy lifting for you by putting together a list of the 10 best eCommerce chatbots to help you sell more products.

Top 10 eCommerce Chatbots in 2026

You might be curious about how I put this list together.

Well, I've personally tested the majority of these tools for various eCommerce businesses. But I haven't limited myself to just my own experience. Some of these tools come highly recommended by colleagues running online stores and reputable customer review sites like G2 and Capterra.

1. Heyy

Best for: Multi-channel eCommerce automation across WhatsApp, Instagram, Messenger, and your website

I've been using Heyy for eCommerce clients, and it's hands down the most complete solution I've found for online stores that need to handle customer messaging from everywhere.

Here's why Heyy stands out: most eCommerce chatbots only work on your website. Maybe they add Facebook Messenger. But your customers are messaging you on Instagram asking "Is this in stock?" They're texting you on WhatsApp about shipping. They're DMing you on Facebook about returns.

Heyy brings all of that into one inbox with AI that handles the repetitive questions automatically.

The AI Employee feature is brilliant. You upload your product catalog, add your shipping policies, train it on your FAQs, and it starts answering customer questions across all channels instantly. "Do you ship to Canada?" "What's your return policy?" "Is this available in blue?" All handled automatically while you focus on the complex stuff.

I set this up for an online fashion boutique. They were handling a lot of Instagram DMs and WhatsApp messages. After setting up Heyy (took about 15 minutes), their response time dropped from hours to seconds. Sales went up 32% in the first month just from responding faster.

What you'll love:

• One inbox for website chat, WhatsApp, Instagram, Messenger, and email
• AI Employee handles 60-80% of product questions automatically
• Easy setup (under 15 minutes, seriously)
• Order tracking automation
• Abandoned cart recovery across all channels
• Seamless handoff to humans when needed
• Works with Shopify, WooCommerce, and custom stores

What you may not love:

• Newer platform (less public reviews than older tools)

Pricing: Free plan available. Hobby plan starts at $49/month. Pro plan at $149/month. Ultra plan at $499/month.

Perfect for: Online stores selling on multiple platforms who want one system to handle everything. Learn more about Heyy

2. Tidio

Best for: Quick setup with easy to do templates.

Tidio is the go-to for store owners who want something up and running fast without extensive technical skills.

I've used Tidio for several Shopify stores. The setup is genuinely simple. You install the app, pick a template (they have tons for eCommerce), customize the colors to match your brand, and you're live in about 20 minutes.

Their Lyro AI chatbot can answer common eCommerce questions pretty well. It's not as smart as some of the more advanced options, but for straightforward product questions, it does the job.

The chatbot builder uses visual flows, so you can see exactly how conversations branch. If a customer asks about returns, the bot shows your return policy. If they need help finding something, it can show product recommendations.

What you'll love:

• Super easy visual chatbot builder
• Pre-built eCommerce templates
• Lyro AI handles FAQs automatically
• Live chat combined with chatbot
• Shopify, WordPress, WooCommerce integrations
• Visitor tracking shows who's on your site

What you may not love:

• AI capabilities are more basic compared to newer tools
• Free plan is very limited (100 chatbot conversations)

Pricing: Free plan available. Paid plans start at $29/month.

3. Intercom

Best for: Large online stores with high volume and complex needs

Intercom is the heavyweight option. It's powerful, sophisticated, and honestly, overkill for most small eCommerce stores.

But if you're doing serious volume and need enterprise-level automation, Intercom's Fin AI bot is impressive. It pulls from your help center, understands context well, and can handle complicated customer questions without getting confused.

The workflow builder lets you create custom automation for things like post-purchase follow-ups, review requests, and upsell sequences. You can segment customers based on purchase history and send targeted messages.

What you'll love:

• Very accurate AI responses
• Advanced segmentation and targeting
• Robust reporting and analytics
• Scales well for high-volume stores
• Strong integration ecosystem

What you may not love:

• Expensive (starts at $74/month but gets pricey fast)
• Steeper learning curve
• Can feel overwhelming for small teams
• Locked into Intercom's ecosystem

Pricing: Starts at $74/month. Scales up quickly with volume.

4. Gorgias

Best for: Shopify stores that need deep platform integration

Gorgias is built specifically for eCommerce, and if you're on Shopify, the integration is chef's kiss.

The chatbot can pull order information directly from Shopify, so when a customer asks "Where's my order?", it automatically looks up their order, shows tracking info, and updates them. No human needed.

It also consolidates email, chat, social media, and SMS into one helpdesk, which is handy for eCommerce brands managing multiple channels.

What you'll love:

• Deep Shopify integration (can edit orders, process refunds, check inventory)
• Automates multiple WISMO ("Where is my order?") queries
• Templates for common eCommerce situations
• Revenue attribution (see which conversations lead to sales)
• Macros for quick responses

What you may not love:

• Really built for Shopify (other platforms get less love)
• Pricing can get expensive as you grow

Pricing: Starts at $10/month for up to 50 tickets. Scales with volume.

5. Chatfuel

Best for: Selling through Instagram and Facebook

If you're running an Instagram shop or selling heavily on Facebook, Chatfuel is your friend.

It's designed specifically for social commerce. You can create automated flows for Instagram DMs and Facebook Messenger that guide people through your product catalog, answer questions, and even process orders without leaving the app.

I've seen this work really well for fashion, beauty, and lifestyle brands where Instagram is a primary sales channel.

What you'll love:

• Built for Instagram and Facebook commerce
• Can sell directly through Messenger and Instagram DMs
• Automated comment replies on posts
• Abandoned cart recovery via Messenger
• Integration with payment processors

What you may not love:

• Limited to social channels (no website chat)
• Learning curve for building complex flows

Pricing: Starts at $29/month.

6. ManyChat

Best for: Simple Instagram and Facebook automation on a budget

ManyChat is like Chatfuel's scrappier, more affordable cousin.

It's super user-friendly. You can build Instagram and Facebook Messenger bots using their visual flow builder without touching code. They have templates specifically for eCommerce, so you can automate product questions, collect orders, and send promotional messages.

The free plan is actually usable, which makes it perfect for small stores just getting started with social commerce.

What you'll love:

• Very affordable (free plan is generous)
• Easy-to-use interface
• Good Instagram and Facebook automation
• Broadcast messages to subscribers
• Decent templates for eCommerce

What you may not love:

• Limited to Instagram and Facebook. If you need a chatbot for your main website, you'll probably need another solution. And if you're looking for a complete customer messaging platform that unifies all your channels in one place, you might want to check out the best chat widgets for websites in 2026.
• Gets expensive if you have lots of contacts

Pricing: Free plan available. Paid plans start at $15/month.

7. Drift

Best for: High-ticket eCommerce and B2B products

Drift is not for your $20 t-shirt store. It's for businesses selling expensive products where each conversation matters.

Think furniture, electronics, B2B equipment, anything where customers need detailed information before buying. Drift's chatbot is great at qualifying leads, booking sales calls and routing high-intent customers to your sales team in real-time.

The conversational marketing features are powerful, but you're paying premium prices for them.

What you'll love:

• Excellent lead qualification
• Real-time sales alerts
• Strong B2B features
• Natural conversation flow
• Meeting scheduling built-in

What you may not love:

• Insanely expensive ($2,500/month starting price)
• Overkill for most eCommerce stores
• Built more for B2B than traditional eCommerce

Pricing: Starts at $2,500/month. (Yeah, seriously.)

8. Zendesk

Best for: Stores that need a full customer service suite

Zendesk is the OG of customer service platforms. It does live chat, ticketing, knowledge base, phone support, and yes, chatbots too.

Their Answer Bot can deflect common questions by suggesting help articles, and you can build more custom flows using their Flow Builder.

It's a solid choice if you want one platform for all customer service, not just chat.

What you'll love:

• Answer Bot for FAQ deflection
• Strong reporting and analytics
• Scales well for growing businesses
• Mature platform with tons of integrations

What you may not love:

• More expensive than chat-only tools
• Can be difficult to set up properly
• You're paying for features you might not need

Pricing: Starts at $55/month per agent.

9. Freshchat

Best for: Multiple brand online stores

If you're running multiple eCommerce brands or stores, Freshchat makes it easy to manage them separately while using one platform.

You can create different chatbots for different brands, each with its own branding, knowledge base, and team assignments. This is super handy if you're managing a portfolio of stores.

The AI is decent, and the pricing is more reasonable than enterprise options like Intercom or Zendesk.

What you'll love:

• Good for managing multiple brands/stores
• Reasonable pricing
• Freddy AI for basic automation
• IntelliAssign for smart routing
• Decent Shopify integration

What you may not love:

• AI isn't as advanced as newer platforms
• Interface feels a bit dated
• Limited compared to all-in-one solutions

Pricing: Starts at $15/month per agent.

10. Chatbase

Best for: Stores with unique product knowledge or complex FAQs

Chatbase lets you train a custom AI chatbot on your specific product information, policies, and knowledge base.

You upload your documents, product manuals, FAQs, whatever you want the bot to know, and it learns from that content to answer questions.

This is great if you sell technical products or have a lot of unique information that generic chatbots wouldn't know.

What you'll love:

• Train on your own content (PDFs, website pages, documents)
• Surprisingly accurate responses
• Easy to embed on website
• Affordable pricing
• Can integrate with Instagram, Messenger, WhatsApp

What you may not love:

• Manual training required (you have to upload content)
• Limited automation features compared to full platforms

Pricing: Free plan available. Paid plans start at $19/month.

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How to Choose the Best eCommerce Chatbot

With so many options, how do you pick the right one?

Here's my honest recommendation based on different situations:

If you're a small online store (under $50k/month revenue):

Go with Heyy or Tidio.

Both are affordable, easy to set up, and handle the basics well. Heyy wins if you need multi-channel support (WhatsApp, Instagram, etc.). Tidio wins if you only need website chat and want something dead simple.

If you're on Shopify and making good revenue ($50k-$500k/month):

Try Gorgias or Heyy.

Gorgias integrates beautifully with Shopify and can handle order management directly. Heyy gives you more flexibility if you're selling across multiple channels and platforms, check out the top 5 AI chatbots for small businesses in 2026."

If you're doing social commerce (Instagram/Facebook):

Go with Chatfuel or ManyChat.

Both are built specifically for social selling. ManyChat is cheaper and easier. Chatfuel is more powerful if you need advanced automation.

If you're enterprise-level (over $1M/month):

You probably need Intercom or Zendesk.

These scale well, have advanced features, and can handle the complexity of large operations. Just know you're paying for it.

If you sell high-ticket or B2B products:

Look at Drift (if you have the budget) or Heyy (if you don't).

Drift is purpose-built for high-value conversations but costs a fortune. Heyy can handle similar workflows at a fraction of the price.

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My Personal Top 3 Picks

If I had to recommend just three options for most eCommerce stores, here's what I'd pick:

Option A: Heyy

This is my number one recommendation for most online stores in 2026. It handles everything: website chat, WhatsApp, Instagram, Messenger. The AI is smart enough to handle real product questions. Setup is fast. Pricing is fair. It just works.

Try Heyy free for 14 days →

Option B: Tidio

If you're brand new to chatbots and want something super simple, start here. It won't blow your mind, but it won't overwhelm you either. Good stepping stone before upgrading to something more powerful.

Option C: Gorgias

If you're all-in on Shopify and need deep platform integration, Gorgias delivers. The order management features alone make it worth it for busy Shopify stores.

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Frequently Asked Questions About eCommerce Chatbots

What is an eCommerce chatbot?

An eCommerce chatbot is software that automatically talks to customers on your online store. It answers product questions, helps people find what they're looking for, tracks orders, handles returns, and can even process sales, all without needing a human to respond.

Think of it like having a sales assistant who works 24/7, never gets tired, and can handle unlimited customers at once.

What are the benefits of eCommerce chatbots?

The biggest benefits are:

• Answering customer questions as fast as possible (no more waiting hours for email replies)
• Available 24/7 (sell while you sleep)
• Handle unlimited conversations at once (scale without hiring)
• Reduce abandoned carts (catch people before they leave)
• Save money on customer support (automate repetitive questions)
• Increase sales (respond faster, sell more)

Stores using chatbots typically see 20-30% fewer abandoned carts and save up to 30% on support costs.

How much do eCommerce chatbots cost?

It depends on what you need:

Free: Some platforms (like Tidio, ManyChat, and Heyy) have free plans. They're limited but good for testing.

Budget: $15-$50/month gets you basic automation for small stores.

Mid-range: $50-$200/month gives you AI automation, multi-channel support, and better features.

Enterprise: $200-$2,500+/month for large stores with complex needs.

Most small to medium online stores spend $50-150/month.

Can chatbots handle order tracking?

Yes! Most modern eCommerce chatbots can connect to your store and automatically look up order information.

When a customer asks "Where's my order?", the chatbot checks their order status, grabs the tracking number, and tells them exactly where their package is. No external help needed.

This alone can eliminate 30-40% of your customer service volume since "where's my order" is the most common question online stores get.

Do chatbots work on mobile?

Absolutely. In fact, most customer conversations happen on mobile devices.

Good eCommerce chatbots work perfectly on mobile browsers, and many (like Heyy, ManyChat, and Chatfuel) work directly in WhatsApp, Instagram, and Messenger, which is where most mobile shoppers already are.

Can I use chatbots on Instagram and WhatsApp?

Yes, but not all platforms support this equally.

Heyy works across Instagram, WhatsApp, Messenger, and your website from one platform.

Chatfuel and ManyChat are built specifically for Instagram and Facebook/Messenger.

Most website-only chatbots (like basic Tidio or Zendesk) don't handle Instagram and WhatsApp well.

If you're getting lots of DMs on Instagram or messages on WhatsApp, you need a platform that handles those channels properly.

How long does it take to set up an eCommerce chatbot?

Depends on the platform:

Quick setup (20-60 minutes): Heyy, Tidio, ManyChat Just connect your store, add your FAQs, customize the design, and go live.

Medium setup (2-4 hours): Gorgias, Chatfuel, Freshchat These need more configuration to get working properly.

Complex setup (1-2 weeks): Intercom, Drift, Zendesk Enterprise platforms require planning, training, and usually some help from their support team.

For most small stores, you can be live with a working chatbot in minutes.

Ready to Get Your eCommerce Chatbot Running?

Look, I've tested all of these platforms. Each has strengths and weaknesses.

But if you're running an online store in 2026 and you're still manually answering "Do you ship to Canada?" for the 47th time this week, you're burning time and losing sales.

Here's what I recommend:

Start with Heyy. Set it up (takes 15 mins), connect your channels, upload your product info, and let it run for two weeks. You'll immediately see which questions get automated and how much time you get back.

Try Heyy free for 14 days →

No complicated step. Just connect your store and start automating.

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